Problem Solving Skills
All organisation will benefit when employees have well-developed problem-solving skills. Whilst it would be ideal to have the ability to resolve all organisational challenges, interpersonal or otherwise, the reality is that some problems are severely complex and solutions are only revealed retrospectively.
Problem resolution can be hampered by it not being recognised in a timely fashion, not clearly defined, not being appropriately dealt with, or simply not recognised. Without doubt, the general level of employee talent combined with their problem-solving skills, judgement and experience often differentiates one organisation from another.
- Recognise their own creativity
- Develop their own creative environment
- Explain the importance of creativity and innovation in business
- Apply problem-solving steps and tools
- Use individual and group techniques to help generate creative ideas
- Implement creative ideas.
- Define critical and non-critical thinking
- Identify their critical thinking style(s), strengths, and weaknesses
- Work through the critical thinking process to build or analyse arguments
- Improve key critical thinking skills, including active listening and questioning
- Use analytical thought systems and creative thinking techniques
- Prepare and present powerful arguments.
- Learning to apply problem-solving steps and tools
- Analysing information to clearly describe problems
- Thinking creatively
- Being a contributing member of a problem-solving team
- Selecting the best approach for making decisions
- Creating a plan for implementing, evaluating, and following up on decisions
- Avoiding common decision-making mistakes.
What are the fundamental personal skills needed to deliver within an organisation? In earnest, the scope is expensive, ranging from the ability to plan and organise through to being an effective communicator. Often classified as ‘soft skills’, having these many and varied personal skills will greatly influence ones’ ability to operate effectively within an organisation. Increasingly organisations are looking for their talent to have and demonstrate these soft skills in abundance.
- the connections between physical and emotional health
- the range of emotions, and how to manage them
- how to validate emotion in others
- how to discuss emotions.
- Managing Pressure and Maintaining Balance
This one-day introductory course teaches how to recognise and manage pressures whilst maintaining work-life balance. Participants will develop skills in recognising pressure points, defining what is wanted, managing stressors, setting goals, recognising and validating emotions.
Participants of this one-day course will develop the four pillars of self-leadership, to make meaningful, empowered choices while taking action. Training sessions include using techniques for adjusting to change, cultivating optimism, and developing good habits.
This course is designed to address the pros and cons of stress and stress management in the workplace. It includes corporate initiatives as well as individual stress management techniques. This course includes information on the signs of chronic stress overload, identifying actions that adds to an individuals’ stress levels, and how to implement actions to reduce drivers of negative stress.
- organize themselves and their workspace for peak efficiency
- learn how to set and achieve goals
- identify what’s important and create action plans to get things done
- learn how to delegate properly.
Interpersonal dynamics are the skills used to interact with others. Or more simply, an employee’s ability to get along with others whilst delivering on tasks. Interpersonal dynamics are reflective of our ability to positively interact with others, both on an individually and on a group basis.
With organisations being simply defined as a collection of individuals working towards a set of aims and objectives, the ability of the individuals to work collectively is one of the central themes associated with organisational success. Those with strong interpersonal dynamics are accepting of the fact that within an organisation “before you can get along, you need to get along.”
This one-day training course will cover:
- what are active listening skills
- characteristics of active listening
- using sympathy in formal interactions
- encouraging conversation through paraphrasing and questioning
- building rapport overcoming listening roadblocks.
- How persuasion differs from manipulation
- How to apply techniques of persuasion and influence
- Getting persuasive conversations and presentations underway
- Using storytelling techniques to extend influence, and more.
In this two-day interactive course various effective techniques for networking are examined. Whether the need is to network in person at small or big events, or making the most of connections and relationships via platforms like LinkedIn and Twitter. This course offers a range of modules that include growing relationships, working an environment, and networking skills for introverts and extroverts.
- Who they are in the grand scheme of branding and their own personal style
- Approaching personal branding, and what it actually means
- Labelling the different impacts and influences they desire in their personal and work lives
- Focus and communication that supports the target brand image
- How to build credibility and trust by committing to living the brand
- Taking ownership of one’s own personal image – both online and in person.