Problem Solving Skills

All organisation will benefit when employees have well-developed problem-solving skills. Whilst it would be ideal to have the ability to resolve all organisational challenges, interpersonal or otherwise, the reality is that some problems are severely complex and solutions are only revealed retrospectively.

Problem resolution can be hampered by it not being recognised in a timely fashion, not clearly defined, not being appropriately dealt with, or simply not recognised. Without doubt, the general level of employee talent combined with their problem-solving skills, judgement and experience often differentiates one organisation from another.

Creativity has many faces; whether it is resolving a dispute between friends or stretching a tight budget at work, a degree of creativity is an important component in becoming successful. Enhancing creativity and innovation comes with practice, and honing creative skills is a process. This two-day course will teach participants how to:

  • Recognise their own creativity
  • Develop their own creative environment
  • Explain the importance of creativity and innovation in business
  • Apply problem-solving steps and tools
  • Use individual and group techniques to help generate creative ideas
  • Implement creative ideas.
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Critical thinking skills are needed to effectively reason through problems and present arguments in a logical, compelling way. This two-day training course will give participants practical tools and hands-on experience with critical thinking and problem solving. Participants learn how to:

  • Define critical and non-critical thinking
  • Identify their critical thinking style(s), strengths, and weaknesses
  • Work through the critical thinking process to build or analyse arguments
  • Improve key critical thinking skills, including active listening and questioning
  • Use analytical thought systems and creative thinking techniques
  • Prepare and present powerful arguments.
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This two-day course will develop participants’ skills in problem solving and decision making. This training course includes skill development exercises covering:

  • Learning to apply problem-solving steps and tools
  • Analysing information to clearly describe problems
  • Thinking creatively
  • Being a contributing member of a problem-solving team
  • Selecting the best approach for making decisions
  • Creating a plan for implementing, evaluating, and following up on decisions
  • Avoiding common decision-making mistakes.
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Personal Dynamics

What are the fundamental personal skills needed to deliver within an organisation? In earnest, the scope is expensive, ranging from the ability to plan and organise through to being an effective communicator. Often classified as ‘soft skills’, having    these many and varied personal skills will greatly influence ones’ ability to operate effectively within an organisation. Increasingly organisations are looking for their talent to have and demonstrate these soft skills in abundance.

Some people readily inspire others, seemingly providing the momentum for all. More often than not this ability is based on their EQ (Emotional Intelligence) and not their IQ. This one-day course about emotional intelligence teaches essential EQ skills to participants, who will learn:

  • the connections between physical and emotional health
  • the range of emotions, and how to manage them
  • how to validate emotion in others
  • how to discuss emotions.
  • Managing Pressure and Maintaining Balance

This one-day introductory course teaches how to recognise and manage pressures whilst maintaining work-life balance. Participants will develop skills in recognising pressure points, defining what is wanted, managing stressors, setting goals, recognising and validating emotions.

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Confidence in your abilities and the ability to assert yourself are necessary skills for success. This one-day self-esteem training course has been designed to teach various techniques to harness an improved sense of self-esteem and assertiveness. The participants will be encouraged to move away from a lack of confidence towards greater productivity; which will inherently encourage a belief in self.

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Self-leadership is the combined effect of taking responsibility for ones actions, setting a meaningful direction, and having the judgment to manage priorities efficiently.

Participants of this one-day course will develop the four pillars of self-leadership, to make meaningful, empowered choices while taking action. Training sessions include using techniques for adjusting to change, cultivating optimism, and developing good habits.

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This course is designed to address the pros and cons of stress and stress management in the workplace. It includes corporate initiatives as well as individual stress management techniques. This course includes information on the signs of chronic stress overload, identifying actions that adds to an individuals’ stress levels, and how to implement actions to reduce drivers of negative stress.

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Time is money, yet we constantly find ourselves trying to be productive in the midst of interruptions and less than ideal workflow patterns. How can we get the most out of time? This one-day program will help participants develop the skills to:

  • organize themselves and their workspace for peak efficiency
  • learn how to set and achieve goals
  • identify what’s important and create action plans to get things done
  • learn how to delegate properly.
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Interpersonal Dynamics

Interpersonal dynamics are the skills used to interact with others. Or more simply, an employee’s ability to get along with others whilst delivering on tasks. Interpersonal dynamics are reflective of our ability to positively interact with others, both on an individually and on a group basis.

With organisations being simply defined as a collection of individuals working towards a set of aims and objectives, the ability of the individuals to work collectively is one of the central themes associated with organisational success. Those with strong interpersonal dynamics are accepting of the fact that within an organisation “before you can get along, you need to get along.”

Active listening is a fundamental requirement for effectively communicating in all walks of life. Often, what is being said is not the entirety of what needs to be communicated. This course will help participants hear to what is actually being communicated, in the various forms, and create deeper connections with others.

This one-day training course will cover:

  • what are active listening skills
  • characteristics of active listening
  • using sympathy in formal interactions
  • encouraging conversation through paraphrasing and questioning
  • building rapport overcoming listening roadblocks.
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In this one-day workshop, participants will learn about the essential elements of negotiation, including the basic requirement of a ‘positive sum game’. Principle negotiation, an important alternative to the standard soft and hard approach to negotiating, will be introduced.

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Many people never realise how much influence they actually have, despite how often they use it. The reality is that we capitalise on our skills of persuasion when being interviewed, when selling, negotiating a raise, adopting change, or making effective decisions. This one-day course will help participants develop the skills to apply controlled influence and persuasion:

  • How persuasion differs from manipulation
  • How to apply techniques of persuasion and influence
  • Getting persuasive conversations and presentations underway
  • Using storytelling techniques to extend influence, and more.
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In this two-day interactive course various effective techniques for networking are examined. Whether the need is to network in person at small or big events, or making the most of connections and relationships via platforms like LinkedIn and Twitter. This course offers a range of modules that include growing relationships, working an environment, and networking skills for introverts and extroverts.

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During this two-day course, delegates will learn how to define, develop and expand their sphere of influence. The following areas will be explored:

  • Who they are in the grand scheme of branding and their own personal style
  • Approaching personal branding, and what it actually means
  • Labelling the different impacts and influences they desire in their personal and work lives
  • Focus and communication that supports the target brand image
  • How to build credibility and trust by committing to living the brand
  • Taking ownership of one’s own personal image – both online and in person.
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